Teresa B.
Stopped by Austin Natural Mattress to gather information in anticipation of buying a new mattress. Hollis helped me understand what was available without being pushy. In the end I decided that he had the mattress that I wanted. Overall, a good experience.
Todd N.
Charles was AMAZING!!! He was Very knowledgeable and super helpful! This is our 2nd time buying mattresses and we are so happy with all of them!
Jp W.
Excellent natural mattress selection. I was very impressed with the variety and customer service
steve B.
We came for the Avocado King but purchased the Naturepedic Eos Pillowtop! Prior to our coming into the store our sights were set on the Avocado Lux; we knew nothing about the Naturepedic line of mattresses. With an easy manner, congeniality, warmth, and the ability to listen closely, Hollis offered insightful and thorough information, that allowed us to consider an alternative to the Avocado. Since my wife prefers a more firm bed and I, a more plush feel, he showed us the Naturepedic which is a win-win for both of us. The flexibility of the Naturepedic gives me the plushness I desire on my side of the bed, while my wife has the firmness she needs. Both beds are all organic and gorgeous! Hollis was terrific because he did not pressure us at all; he clearly did not have an agenda other than making sure we found what we wanted and were 100% satisfied when we left. While we had several other mattress stores on our agenda for the day, we left the store for lunch, talked briefly, returned to the store without any other stops and purchased the Naturepedic along with packages of organic sheets, an organic mattress top, and a new organic comforter. Hollis could not have been more helpful, knowledgeable and easy to work with in this process. While we have not slept in the new bed, we know that we have a 100 days to figure out if we made the right choice or need to start over! Clearly, all good!
Erin W.
What a great customer experience. Looking for a mattress is so difficult, and there’s so much confusing marketing out there. I decided to focus on high-quality materials, and Austin Natural Mattress is the clear choice. When we went into the shop Hollis was so helpful, he addressed all our concerns (there were many) and showed us to the beds we should test. My husband and I were able to each choose our own preference (this solves an ongoing marital argument for us) and the bed feels amazing. On top of all that he gave us a loaner mattress to use while we wait for our new one to be made which was an absolute lifesaver. If you’re overwhelmed by mattress shopping like I was, this is your place.
Kyle C.
Great products. Awesome but I g experience and quick delivery.
Amanda M.
We've been buying mattresses for our family from Austin Natural Mattress for over a decade. I am always impressed by the quality, clean products, and knowledgeable, no-pressure sales associates who, with many options, can help guide based on sleep positions, etc. Thanks for another great experience!
William L.
Charles was wonderful to work with. Highly recommend.
kaila H.
We cannot say enough good things about Austin Natural Mattress. We came in here with the hopes of finding a Medium to firm king size bed and believe me, I tried them all (you can ask Charles haha) and found the perfect one. He was very kind to my toddler who was running around and extremely knowledgeable about what I needed to accommodate my bad back! We will be back to get both my daughter their beds here!
Sam F.
Had a great buying experience with Hollis. He answered all my questions and was incredibly knowledgeable and friendly. Never pushed me to make a decision or buy something I didn’t want. Awesome customer service all around.Austin Natural Mattress is a true Austin gem.
Archita V
We came with the intention of just shopping around without being pressured and that’s exactly what we got. Hollis is a great salesperson, knowledgeable and doesn’t push you to buy something or make a decision quickly. He also gives so many recommendations on maintenance as well. We ended up placing an order on the same day itself. The store itself contains a number of high-end mattresses that have such a good feel where you can mix and match on the firmness.
Rangesh R.
We had a great mattress buying experience with Austin Natural Mattress. Hollis was very knowledgeable and experienced, and was able to guide us on the best mattresses based on our requirements. It was not a rushed experience and we were allowed to make ourself home until we found the best suitable mattress.
Marc P
Best mattress sales experience I've ever had. Staff is friendly, knowledge and there's no pressure like you usually get at mattress and furniture stores. Store is also very clean and recently remodeled.
Amy G.
If you are like me and know exactly when you have found the right mattress, you understand how torturous and frustrating mattress shopping can be until you find "Mattress Right". But today I had a new problem- I found more than one mattress I liked! After going into two national brand stores earlier in the day with hard sells and expensive prices and feeling like I had to settle, shopping at Austin Natural mattress felt like one big exhale. Wish I had more beds!
lauren D.
Absolutely recommend shopping here for your next mattress. Hollis was professional, friendly and extremely knowledgeable about all of the inventory and options within multiple price ranges. He was a straight shooter, which I truly appreciate as a consumer, and was passionate about what he was selling. We love to see it.
Taylor D.
Great customer service. Hollis is very knowledgeable and helped us get to a point of making a comfortable decision! Great selection of organic mattresses. If you have questions on what mattresses to choose, Hollis is your guy!
Natalie H.
Our experience at Austin Natural Mattress was awesome. Hollis was super helpful, knowledgeable, and let us guide the experience. The vibes are down to earth old Austin — a breath of fresh air. If you’re looking for a non-toxic sleeping AND shopping experience, look no further.
Nick M.
We were helped by Hollis today. He was incredibly helpful, professional, friendly, and knowledgeable. He let us try out several mattresses and explained all the differences between them and their relative pros and cons. Having never shopped for a mattress before, he made the process less daunting and more enjoyable. The shop itself is comfortable and has plenty of options. Highly recommended if you're shopping for a natural mattress.
Jennifer J.
We had a great experience at Austin Natural Mattress. Hollis was knowledgeable and friendly. He gave us information but was not pushy about any of the products.
Jon G.
Hollis was super helpful. Excited to get our new natural mattress!
Haley B.
Had a great experience. Super knowledgeable and good selection. Worked with us to figure out a way to get it to our house during a move. Highly recommend!
Amy Jankowski G.
Hollis is very knowledgeable and truthful about the mattress options they carry in the store. He is down to earth is very accommodating. We were pleased with our purchase. We recommend Hollis if you are wanting information about non-toxic mattress options!Amy and Troy
Jasmin
After learning about an open recall on our child's old mattress we knew we wanted to avoid buying anything online again. We decided to checkout Austin Natural Mattress since they carry a lot of mattress brands we were looking at. From the moment we walked through the door we were immediately greeted and helped. Charles was very knowledgeable and offered a few suggestions based on what we were looking for. The entire experience was so positive and we left feeling very happy about our choice. We got home and unboxed our mattress. There has been zero off gassing smells and it makes me so happy our child is now on a safe mattress. She loves her mattress too! Would highly recommend this local shop.
M D
We bought a SavvyRest mattress with Charles' help in 2012. Had a great experience so returned for a new one in 2024. We are now the proud owners of a new Naturepedic thanks to Hollis' patience and help with questions. They are customer focused - go see them!
Lucia A.
Great customer service. Charles was very patient with me and explained all my options. Thank you!
Darin F.
Great selection of natural made-to-order beds and by the Amish. My wife and I are super excited to receive the mattress and excited to work with this local business.
Amanda K.
The only place to go in Austin for pillows and mattresses!Hollis was so helpful and made the shopping experience super informed. I walked out more knowledgeable, got a great deal, and can’t wait to go to bed tonight!
Riley M.
Austin Natural Mattress is a gem! Hollis was incredibly knowledgeable and helpful in guiding us to the perfect organic pillow. It’s so refreshing to have a local business that truly specializes in high-end, all-natural mattresses and pillows. The quality and care here are unmatched. Plus, Hollis was playing some great tunes (Elton John when we visited). Highly recommend!
warren P.
Shopping for a mattress or multiple mattresses can be daunting to say the least. They can get shockingly expensive these days. It's a process I consider a "grudge purchase" : something you really don't want to spend a grip on, but you probably should: which isn't exactly the most pleasant process. I recently had to purchase multiple mattresses for a cabin property that desperately needed an update. My sister-in-law was having a laugh at my expense / the prospect of me driving around alone to try out mattresses. I found several places that were oddly, permanently closed and also ended up in a few "Mattress Firms" (which I think must be a front for something!). After a lot for frustration and some laughter, my sister-in-law suggested that I try Austin Natural mattress: that she would never shop anywhere else...When I walked into the location I was pleasantly surrounded by some very interesting music playing on their house system. It was some arcane Ween music from a somewhat obscure live album. They've been one of my favorite bands for more than a few decades now, and you don't often hear their music in a retail setting! I was greeted by a pleasant gentleman wearing a Ween T-shirt & noticed he had an inconspicuous yet somewhat prominent (and esoteric!) Ween tattoo on his calf. I knew I was in the right place. If I remember correctly Charles (the sales rep) told me he had Ween Shirts for practically every day of the year & he intended to wear a different one every day. As someone that actually followed this band on some tours back in the late 1990s: this is fascinating news that brings back a flood of fond memories. We exchanged more pleasantries about our mutual Ween fandom as I sampled the wide array of gorgeous all organic and non-chemical mattresses. They have some killer ones, and for something you spend close to 1/3 of your life on: it seems wise to get something that doesn't off-gas hydrocarbons and other chemicals as they slowly break down.After trying several really nice mattresses that ranged widely in price I settled on the Avocado all organic mattress: King sized. I didn't ever think I could afford such a luxurious item, but I somehow got in on the last minute of their Labor Day sale. As a laborer myself: I couldn't be more pleased with the process and outcome of this exchange.Several months in, and I'm sleeping more comfortably than ever. The only drawback is that traveling has become more difficult because most places don't have beds nearly as nice as mine. It was great to find what I was looking for from a local dealer that believes in protecting the environment and keeping good vibes going in the community. I would second my sister's advice & recommend the community look no farther than Austin Natural Mattress when it comes time to improve your sleep comfort!
carolina B.
Hollis was great help in narrowing down what type of bed we like and explaining the difference between options.
Warren N.
This dealer came highly recommended. Shopping for a mattress or multiple mattresses can be daunting to say the least. They can get shockingly expensive...
Sierrah W.
I had the best experience shopping for new mattresses during a very stressful time in our lives. I love that I can support local while also shopping non toxic. Sweetest people as well! 10/10!
jonathan Z.
We were searching for my son’s first bed and after trying a couple mattresses we got one for ourselves too. It’s because the mattresses here are truly made from good materials. Once I came in I was greeted by Hollis. He is a great guy and very personable. He truly knows his business and is very good at helping us making the right choice for us and our son. I highly recommend coming here for its professionalism.
Jacob R.
Had a great experience shopping here! Hollis was super helpful and very straightforward. He gave me plenty of time to make my decision, and useful advice. Highly recommend!
Krysta W.
Great buying experience with Hollis - he's super knowledgeable and helped guide us through understanding the best options for my sister. We felt really taken care of, looking forward to receiving.
Audra K.
Like many others, we came to Austin Natural Mattress because we care about quality AND about sleeping on a mattress that isn’t full of chemicals. We have purchase at ANM twice before and immediately thought of returning to Hollis when we decided to purchase a new mattress. We originally thought we would end up with an avocado mattress, but the minute Hollis saw us (we have very different builds) he suggested Naturpedic so that we might each have what we needed from a mattress. Hollis was incredibly knowledgeable and very patient with my husband and I during the entire process. He explained every detail and built a custom mattress that made both me (5’2”) and my husband (6’3”) comfortable, supported and happy.
John D.
Amazing beds, great customer service. Even gave us a loaner mattress while waited on our new one to get in. 10/10
Jessee S.
We recently visited Austin Natural Mattress to explore some natural mattress options, and we were thoroughly impressed with the experience. Charles was incredibly knowledgeable about the various products and took the time to answer all of our questions in detail. What stood out the most was his approach- absolutely no pressure to make a purchase. He genuinely seemed more interested in helping us find the right fit rather than just making a sale. If you're looking for a mattress-shopping experience that's both professional and relaxed, I highly recommend stopping by Austin Natural Mattress and speaking with Charles.
Harsha V.
I had a great experience at Austin Natural Mattress. Hollis and Charles were very knowledgeable and I came out of the store feeling very happy and confident about my choice in a mattress. They were very patient while I tried out the mattresses, there was no pressure to make a decision quick. Would recommend
R S.
My experience at Austin Natural Mattress was fantastic! The staff was incredibly knowledgeable and patient, taking the time to explain the differences between their natural mattress options. I was impressed by their commitment to eco-friendly, non-toxic materials and appreciated the transparency about how the products are made.The showroom was inviting, and I felt no pressure to make a decision. The ordering process was smooth, and I left feeling confident in my purchase. If you’re looking for a natural mattress and exceptional customer service, Austin Natural Mattress is the place to go!
Rain S.
My experience at Austin Natural Mattress was fantastic! The staff was incredibly knowledgeable and patient, taking the time to explain the differences...
Pedro L.
Went in basically clueless about what I wanted in a mattress, but Hollis was able to help, and best of all I didn't feel pressured as I tried different ones!
John D.
Hollis is very knowledge, transparent, and very easy to work with. His happy to educate without being to pushy. Gives you room to experience the mattress’ and makes you feel very at home throughout the buying process. Highly recommend and fairly priced.
Sara R.
This place is the absolute best for making your bedroom a comfy and non toxic environment! Hollis was awesome in helping me pick out a dream mattress and pillows and I’m so delighted with the investment I’ve made. I didn’t realize how much better I could be sleeping, until I was 🙂 big encouragement to check this place out. And they ship anywhere, so I’ve been telling friends outside of austin too. 🥰
Katherine K.
When it came time to replace our bed, we went back to Austin Natural Mattress. Hollis was super helpful! We told him our criteria, he showed us 4 beds, the third was the winner. Super easy, in and out in about 20 min. It had to be ordered so we”re anxiously waiting!
Eva B.
Wonderful mattress buying experience! No pressure to buy. Charles was very knowledgeable about the products and super helpful. My next mattress will come from here too.
Reale N.
had the pleasure of meeting charles here, it was my first time buying a mattress and he was very attentive to me and my partners questions and gave me a good rundown on what the business offered, how the process would work, and gave us time to think over what we picked. excellent service from him and its a lovely business, cant recommend enough.
Matthew D.
Knowledgeable staff that answered all questions we had. Really good salespeople that advocated honestly for their products without resorting to any high pressure sales tactics. They sell good mattresses, have good warranty policies, and are easy to work with. Will update review after the first 100 days with our mattress but so far very impressed.
Julie W.
I had an excellent mattress shopping experience with Hollis. He is knowledgeable, fair, and funny. It's a very low pressure sales experience which is my style.
Samantha K.
Excellent experience - very knowledgeable about mattresses. Can't wait to sleep! 10/10 would recommend
Rob S.
Awesome experience at Austin Natural Mattress! Came in looking for an organic quality mattress and we were in and out within 20 minutes. Hollis was extremely friendly and knowledgeable, provided excellent service, showed us our options, and did not upsell us into a level of mattress we didn’t need. He was very transparent, honest and ethical, provided a seamless and stress free experience, and we got a great price on the mattress we purchased. Don’t go anywhere else, Austin Natural Mattress is the best product and experience you could ask for. Thanks Hollis!
Carol C.
We had a wonderful experience at Austin Natural Mattress. We’ve been shopping around for a natural mattress, and we are so glad we found this place. Charles was very helpful in finding the perfect mattress! We will definitely be back for our children’s mattress soon, and will be recommending them to all our friends.
Victoria R.
Best customer experience!! And best mattresses. Hollis and Charles made us feel as if it we were at home letting us try everything and using their expertise to get us the best mattress. I also bought an organic crib mattress, and they were very thoughtful to request it to be shipped sooner since my due date is coming. Buying a mattress is always very confusing and stressful but not at Austin Natural Mattress they took into account our preferences and helped us into making the decision that would work for our different sleeping positions. Moreover, if you are concerned about your health this is the only place in Austin that has all natural mattresses. Thank you so much Hollis and Charles for taking care of us!!
Anthony M.
Just bought the highest quality mattress I've ever owned from here, had no idea how important it was to have a mattress made from all natural organic materials. Looking forward to many nights of high quality, life changing sleep. The sales rep Hollas immediately pointed out the exactly the mattress that fit my needs and gave me a great price for it too. He was friendly and knowledgeable and made the whole experience straight forward, quick and easy.
Kimberly K.
I finally grew up and bought an adult mattress. I’m so glad I did. And glad I went to Austin Natural Mattress. I can’t say enough about this store. On top of the great selection of natural and organic mattresses, Charles went above and beyond to help me get the perfect mattress for my needs. I decided I wanted a firmer mattress than I originally picked, so the 180 night trial period worked out fantastically! Charles worked with me to make the exchange hassle-free. If I ever buy another mattress, I’m definitely coming back here. Thanks, Charles!
Lisa A.
This is our 2nd purchase from Austin Natural Mattress and we’d never buy anywhere else. THE best mattresses around and great service!
Scott H.
Just wrapped up with Charles at Austin Natural Mattress and the whole process was incredible. He was super friendly, knew every aspect of the options we...
Victoria L.
Everyone was super helpful and knowledgeable here! Great experience 🙂
Steve L W.
Customer service was great. Came in for Black Friday and left a regular customer.
doubleeo
I was looking for a new mattress pad/protector and the good people here had one that was perfect and organic! The Black Friday sale was ever better!
Logan M.
Great shopping experience! We didn't feel like we were pressured into making any purchases. The staff was very knowledgeable, and the prices were on point with what other stores were priced at. Would recommend stopping by if you are interested in natural mattresses.
Ivan C.
Hollis greeted us ASAP and quickly guided us to the right choice within tons of high-quality inventory. Went in to the store and got out of it with a great mattress in hand. Highly recommend a visit if you’re looking to invest in your sleep!
Bailey H.
Hollis and Charles were great to work with and very patient with us! I was trying to decide between a latex or memory foam mattress and Hollis clearly explained the differences between them both. I’d highly recommend them for any of your mattress needs!
Ev S.
I was warmly greeted when I walked in on a little bit of a busy afternoon. After the previous customers were taken care of, I was asked questions about what...
T C
Great experience with the staff. I ended up getting two new pillows and highly recommend the selection of options they have.
Vicki V.
Hollis was great to work with. We had the challenge of needing 2 separate firmnesses for our one bed and the custom option he offered was perfect. And I feel good about the natural products that are used in our mattress.
Vicki V.
My husband and I love this place! The quality of the mattresses are top notch, Charles and Hollis are knowledgeable and pleasant (never pushy), and the...
Kim K.
This place was fantastic! Good selection of natural mattresses, patient staff, and easy and efficient purchasing process. We left happy!
Kris F W
Have been searching high and low for a new mattress and have been to almost every mattress store within the Austin metro area. ANM has wonderfully knowledgeable people who really care about finding the right mattress for you, as well as a huge selection of different types of natural mattresses. I had some preconceived notions about latex; but I've gotta say it has come a long way baby. Now it is in varying firmnesses including some that rival memory foam (which I've tried in the past and am not a fan of). Hollis was a fount of knowledge and extremely patient. The people at ANM know they have a quality product and for that reason do not feel the need to "sell" customers on anything - they were never pushy, only very accommodating and helpful. Can't wait to try out our new mattress when it arrives. Highly recommend this store!
Allison R.
Austin Natural Mattress has been recommended to me by family and friends, and boy were they right! Hollis is very knowledgeable and knew exactly how to help me pick out the right mattress. The atmosphere in the shop is easy going and I was encouraged to take my time in testing each mattress of interest. Hollis and Shane answered all my questions and described the qualities of each mattress while also leaving me alone so I could think through what would be best for me. This has been a very pleasant experience. I highly recommend Austin Natural Mattress.
Cherrie S.
I have visited the store for years. Just ordered another bed that I love sleeping on. I will always get one of these Amish made beds when needing a new one. They are even delivering it this week! Charles and Hollis are the best!
Ewa C.
I am very happy with the exceptional service from Hollis the representative. He was super helpful and patient. He explained everything thoroughly and helped me make my decision.
Courtney G.
I shopped online for organic/non-toxic mattresses for months, and while there were a lot of great options, it was important for me to physically see and lay on them before committing. As soon as I arrived at Austin Natural Mattress I knew it was where I'd purchase from. The store itself has a great vibe, the staff is incredibly helpful but not at all pushy or helicopter-y (lol), and they have a really great range of mattress brands, styles, and price points. I laid on so many comfortable beds that I ended up with analysis paralysis and had to come back a second time to narrow down which of my top 3 was the right fit. Once I was ready to commit, Hollis assisted me through the purchasing process and was a pleasure to work with. My bed was delivered 3 weeks ago and I've been sleeping so soundly! I'm really happy that I chose to purchase locally, and will definitely be returning for all of my future bedding needs.Courtney GandaraPosting publicly across Google
Mary W.
Purchased mattress protectors and are very pleased; true to sizings and no irritating off gassing. The staff is terrific and answered all of our many...
Crisanto R.
Returned to Austin Natural Mattress to have our mattress exchanged. The customer service from Hollis was exemplary when we originally made our purchase. And just as good when we returned. We decided to exchange our firm mattress for something a little softer. Hollis was happy to help us made good on their warranty exchange promise.
Jim W.
Based on a Consumer Reports recommendation, I completed a web search for Avocado Mattress and one of the results was Austin Natural Mattress. The company's focus on offering "...the finest in natural, organic, & high-tech mattresses and sleep systems..." resonated favorably with me and I decided to check out this locally owned Austin small business. Hollis Chandler greeted me on my first visit, he asked me a few questions about my sleep behaviors and bedding preferences, and he introduced me to the Avocado and Naturepedic mattress brands. His years of experience and knowledge put me at ease, and he never tired of me asking follow-up questions. I felt Hollis genuinely cared about ensuring I had the best mattress and bed linen purchasing experience. I felt comfortable spending time testing each of the mattresses we discussed, and I never felt pressured into purchasing anything. I appreciated and valued his flexibility by allowing me to think about my purchases over several days, instead of feeling rushed. There are multiple beneficial reasons to consider purchasing organic and naturally made mattresses, bed lines and other bed related materials, even if they are pricier. (Hey, you get what you pay for! Think quality!) Ultimately, I felt good about my final purchase decisions, and to support a locally owned Austin small business. If you are in the market to purchase a new mattress, bed linens, a mattress topper or other related mattress/bedding products, I recommend you stop by Austin Natural Mattress to discuss your needs with Hollis and team.
Rachel S.
Hollis was so helpful — led us through how to find the exact right material and firmness that we needed! Great Black Friday deals too. Absolutely would recommend!
susanne M.
We had such a great mattress shopping experience here! They were knowledgeable, relaxed, and gave us plenty of time to just figure out exactly what we wanted. We stepped out to go to two other mattress stores and were completely turned off by the sales pressure and attempts to haggle. The selection of their mattresses with natural materials just gave us so much more comfort in knowing where we spend many hours of our day would be on a safer surface.
Brady R.
Excellent mattresses. We went in and were able to take our time looking at all the mattresses we wanted to see. They even have their own mattresses they design that we ended going with instead of one of the other brands.
Amira P.
Please come here personally, take a nap, feel the luxury.We just bought the avocado California king so that our dogs can lay at the end of the bed and the owner walked us through all of the options with patience.The owner, he’s super sweet and will make sure you love the mattress you get!Forget online, just come.
Bradley W.
We worked with Hollis Chandler to pick out our avocado California king mattress. Me and my fiancé went in there and she was 36 weeks pregnant and he offered great advice walking us through options in our budget. We look forward to buying a a crib mattress and pillows soon!
S G
I searched for rubber latex pillows for a long time in Austin. I wanted to try it out before I bought it. I finally found them here. They only had one of what I wanted so I bought it. They ordered another, took my contact info and told me they'd call me once it arrived. A few days later, they called and I picked up the second pillow. Great service. The pillows are an amazing sleep.
Eve M.
I recently visited Austin Natural Mattress and was thoroughly impressed. The customer service was outstanding; the salesperson was not only knowledgeable but also genuinely friendly. The store’s ambiance is enhanced by unique local artwork, including a captivating portrait of “The Dude” near the entrance, which adds to its authentic Austin charm. Additionally, the salesperson offered us some great deals on accessories, making the experience even better. I highly recommend this store for anyone seeking quality products and a true Austin vibe.
Davison O.
Good employees and not pushy. This allowed us to take our time and finally settle on a mattress after visiting the showroom three times.
Amy M.
Great experience with Hollis! Came in twice and tried out three different brands. To my surprise, we went with the third brand that I hadn’t researched previously. So nice that all brands in store are up to my standards! Much lower pressure environment than a visit to a different store. Thanks, Hollis!
Brian M.
Perfect place to buy an organic mattress. Hollis helped me find the exact bed and mattress that I needed. Could not be happier.
Cynthia R.
Hollis was awesome, knowledgeable, friendly !I had a great shopping experience!!!
Carol S.
I recently purchased a mattress at the Austin Natural Mattress Store. The experience was excellent. The sales representative was extremely knowledgeable and took the time to understand what we wanted from a mattress and explained the differences between the different types of mattress. I highly recommend this store. Also, for those of you with chemical sensitivities, the store is delightfully free of artificial fragrances.
Ashlie S.
Our experience with Hollis was above and beyond. He had us in and out with the best deal, he made it so easy to get the best quality organic mattress. He was curtious and answered all our questions and got us our mattress in half the time! We will use him again!
Marina D.
I was in the market for a natural mattress topper and wanted to check them out in person rather than chancing an online purchase. Charles was quick to help me figure out what would be best and knowledgeable in answering questions. Happy to shop local!
Sarah M.
Hollis was great! Very informative shopping experience, highly recommend shopping this local store!
K. Anitha J.
Excellent customer service and products. We visited shortly before store closing but were greeted warmly and introduced to the range of product options. We received the mattress as promised and are very pleased with the quality. Thank you
Kent N.
Every mattress we own is from this store, and we couldn’t be happier. The sales staff, especially, make shopping here a great experience every time. In our last visit, Charles was very knowledgeable and never pushy, and helped simplify our decision process. We also love that all the mattresses are made from the best natural materials, making them both healthy for us and eco-friendly. Highly recommend!
L. P.
Getting an Organic mattress was important for me. Positive experience. I can't wait to try my new bed.
Anna G.
That’s was the fastest mattress buy I’ve ever had, came with getting toddler mattress idea but ended with a different adult naturepedic mattress since with coosleep often! Hollis was awesome!
Ranch King T.
Best mattress, best price! Naturepedic at Austin Natural Mattress is the one! Bought our first mattress here 14yrs ago, back for another. Charles is super helpful. Customer for life.
Renee V.
Fourteen years ago, I discovered this gem, and we recently returned for a new mattress. The exceptional customer service blew us away yet again. Trust me, for all your pillow and mattress needs, Austin Natural Mattress is the only place to go. You deserve the best, and they deliver it every time!
meal W.
great healthy sleep goods. natural latex ftw.
Lynn P.
BEST MATTRESS SHOPPING EXPERIENCE EVER!Salesperson Hollis was as accommodating as any human being could be as my husband and I kept changing our minds about what we wanted! We asked probably 25 questions, and Hollis had an intelligent answer for all of them! Great experience, and can't wait for our new mattress to arrive!
Kathryn B.
Great store with awesome selection! Charles was super helpful. Very happy with my new mattresses! Good vibes and good tunes in the store
Jeremy T.
Great experience shopping at Austin Natural. Hollis was super supportive, knowledgeable, and accommodating. We came in right before close, and he had such a positive attitude, got us the best discount on an organic top of the line mattress! Will definitely use themIn the future.
Branda L.
12/10 experience. Cannot recommend enough! Charles was so helpful and knowledgable. He was incredibly thorough with helping me find not only the right bed, but also cross checking with what was currently in stock. What was already a stressful process on my own became so much easier and fun at Austin Natural Mattress.
Rachel M.
Excellent customer service! Hollis helped us pick out the best mattress for our needs. He was very knowledgeable and kind. We had a great experience and...
Michele M.
I had a great experience buying an organic mattress with Hollis at Austin Natural Mattress. He helped me quickly & efficiently determine the firmness level, respected my budget and gave me a great deal! I appreciate their level of customer service and am happy to get a quality organic mattress and support an Austin local business. Thanks y'all!
Cecilia W.
Just got a new upgrade for my bed. A mattress topper and a pillow. Super soft and comfortable! But my Best Buy was the wet proof (NO PLASTIC) cover!! Also very helpful and and nice staff. Highly recommend!
Russell S.
This place is the best. If you care about your health, and great sleeping products. I highly recommend this store.
Heather M.
Charles was wonderful. I called in advance to ask a few questions about the organic kids mattresses they sold (Avocado and Naturepedic) and Charles was super helpful. Given mattresses are expensive, I decided to bring one of my children in to test out the mattresses. We ended up purchasing two naturepedic versa mattresses, Avocado mattress toppers and water proof mattress covers. Ambiance of the store was great and I never felt pressured to make the purchase at the moment. Though I did end up buying at the end of the visit! Great prices, and great products I feel good about having my kids sleep on. We plan to come back to replace our Tempurpedic in a year or so. Thanks so much!
Heather M.
Charles was wonderful. I called in advance to ask a few questions about the organic kids mattresses they sold (Avocado and Naturepedic) and Charles was...
Becky S.
We have been putting off getting a new mattress because the selection process seemed so overwhelming with all the different choices. A friend referred me to...
P J.
Went in to try out some of the different mattresses and Charles helped us out. I wish every sales experience was like this. Was able to tell him what we...
Arjun A.
I recently purchased this mattress (and wooden boxspring underneath) for my new home from Austin Natural Mattress. I’ve been sleeping in it for about a week now and it’s been working great for me so far!!
For those like me who desire a mattress that is both healthy and ecofriendly, I HIGHLY recommend visiting this store, as they have a wide selection of quality mattresses and products to choose from! The customer service was great as well - I really appreciate both Hollis and Charles for patiently answering all of my questions as I was trying out each of the beds. I will surely buy from them again next time I am in need of another mattress or sleeping product! Thank y'all so much! 😁
For those like me who desire a mattress that is both healthy and ecofriendly, I HIGHLY recommend visiting this store, as they have a wide selection of quality mattresses and products to choose from! The customer service was great as well - I really appreciate both Hollis and Charles for patiently answering all of my questions as I was trying out each of the beds. I will surely buy from them again next time I am in need of another mattress or sleeping product! Thank y'all so much! 😁
Arjun A.
I recently purchased this mattress (and wooden boxspring underneath) for my new home from Austin Natural Mattress. I've been sleeping in it for about a week...
George S.
This was our first time shopping at this store and we had a great experience.The salesperson, Hollis, made our time in the store very comfortable,...
Sherry J H.
Buying from Austin Natural Mattress was such an easy and pleasant experience. Hollis was so knowledgeable and helpful. The product line was a good array...
Arthur F.
Choosing Austin Mattress was a fantastic decision! From the moment we stepped into their showroom, we were impressed by their vast selection and...
Robb W.
I live in Vegas and had been looking for a new mattress for some time to replace our 15 year old Tempurpedic. Having done some research in advance (all...
Alex C.
Shopping for a mattress here is a very enjoyable and seamless experience. Charles is super chill and is truly a sleep guru. We were in and out in a flash...
Matthew M.
Charles and the team are awesome. We first came here more than a year ago when it was time to upgrade from a Queen to a King. I researched online and...
Christopher W.
Great salespersons excellent product. great delivery service. excellent overall services. Not to mention Wonderful sleep. Definitely buying my next mattress...
Michelle J.
Best. Mattress. Ever. We had a mattress custom made by them. Delivery was a little confusing but the bed itself is outstanding.
George G.
Best customer service ever. The sleep gurus guided us to the best solution for us for mattress and pillow. Now sleeping much better and grateful for it.
M B.
best in the city... we've bought 6 mattresses here they are high quality and Charles will never pressure you. Love this place.
Elaine R.
I absolutely love the Naturepedic organic sculpted latex pillow I bought here. It's both supportive and springy and just the right height. I got great...
Caitlin W.
Bought a king size mattress from Austin Natural Mattress, and they delivered to our door. Our in-store experience with them was great. The real deal-sealer...
Jackie B.
My husband and I worked with Charles at Austin Natural Mattress to find the perfect mattress for my problematic back. He was so patient and helpful in making sure we got just the right mattress for us. Investing in a high quality mattress that is free from harmful chemicals was very important to us. The EOS Classic king mattress is the perfect fit! I love how it is customizable for both my husband and me. My side is the firm mattress I need for my back and my husband’s side is more plush. And, best of all the mattress coils and components can be replaced if needed. Outstanding mattress!! Forever customers!
Shantanu Swaroop S.
It has been an awesome experience working with Scott Bradley. I and my wife went their for Cotton Mattress. We are from India and needed a firm mattress that support our back. We chose “Nouris King Extra Firm” as it has the right firmness. I would recommend Austin Natural Mattress for their natural mattress and superb customer service.
Marco T.
Very friendly staff and a excellent variety of mattress to choose from. I have been searching for a mattress for quite some time and was instantly able to purchase the one for my needs when i went for the first time in there. Will definitely be buying again soon!
Rebecca M.
Scott was very very helpful and straightforward in helping me decide which mattress was best for our family! And there’s 100 day trial period to make sure it’s definitely the right choice so really it’s the benefit of a mattress that won’t harm you and the guarentee all the online places give you. Win win.
Shant K.
I am so blessed to have entered the store and left with a mattressThere is something at every price level
Bryce R.
Clean open showroom punctuated by a friendly salesman. We picked up a fresh and natural mattress. The mattresses are all comfortable and come in enough variety to put anyone to sleep. Excited to have it delivered.
Jacob Q.
Charles was fantastic and the whole experience was easy (and comfy) from start to finish.
Zac C.
The best mattress store ever
Ashley L.
Charles was very helpful in my search for a new mattress. He is not a typical sales person- he gives you exactly the information you ask for, doesn't push your budget, and encourages you to take time making your decision. Highly recommend!
Carolyn S.
This store and personnel are a pleasure to purchase an organic mattress from. While I haven’t slept on my new mattress yet, I feel confident I’ll be a happy, and possibly a repeat customer based on my experience. I tied several mattresses over two visits and there was not any pressure to make a decision. I dealt with 2 different people and both were helpful, knowledgeable and patiently answered my questions about the organic products I was interested in. Thanks!
Hannah P.
I wasn’t looking forward to spending a lot of time looking for the right mattress but Charles made it easy. He was very knowledgeable and had great suggestions for us. We found a mattress, he guided us through a payment plan, and was out the door in under 30 minutes. Thanks for taking care of us Charles! It’s great we were able to shop local.
Uanny B.
I was impressed by the selection, availability and quality! It was great to go online and do the research but even better to be able to go to the store and talk about it. Thank you!
dilap
Great spot! Lots of mattresses, & Charles was laid-back and helpful. We were able to find a super-comfy latex mattress for about the same price as a Tempurpedic.
Nick E.
Great experience at this store. The staff were very informative in helping us choose an organic mattress. The prices are very reasonable.
Mike L.
My wife and I had a nice experience working with Charles and buying a mattress, pillows and sheets. He was very accommodating and informative. The store is clean and quiet and there was a variety of options to try out. Nothing in the store off-gasses and lots of hypoallergenic options.
Kiyomi B.
Awesome service and great choices.
Lauren R
Our organic mattress was customized per side to each of our needs. Plus it was made in the USA and parts are replaceable. We got the adjustable base and we'll never go back. Charles was great at helping me find the best setup for my needs.
Tyler M
We recently purchased a new Naturpedic Organic EOS Classic and are very happy with it. The shopping and delivery experiences were both great, and the subsequent visits for kids' pillows and a mattress topper were great as well. Charles is extremely accommodating and communicative, and it's obvious that he truly cares about fitting you with the right combinations. We will definitely be getting our next mattress there when the time comes. We also love our adjustable fill pillows, and the kids love theirs.
Scott B.
We've had a great experience with Austin Natural Matress. Bert helped me get the 4th mattress we've bought here (this one for the guest room).
David S.
Needed a mattress protector for new mattress, had it in stock. Super easy to work with!
Linda C.
Great experience at the Bee Cave store and we love our new mattress.
Delaney L.
Wonderful experience with Steve! I had a lot of question and he was able to guide me through the mattress shopping process with ease. I will be a returning customer for sure. Can’t wait to sleep on my new Magniflex
Karen H.
Super easy experience. Low pressure and zero rush- finding the right mattress takes time. Helpful and courteous. Recommended!
Emily F.
Steve was excellent. He helped me pick out a mattress for both my partner and I to be happy. It took us a year to finally screw up buying two online mattresses (including an avocado green latex) and return them before investing in a real quality mattress from austin natural mattress.
Jacob S.
I didn’t think I’d ever review a mattress store, but this down-to-earth shop in the fancy furniture district seemed like the place to buy the most important thing in my house. And it was the perfect place - personalized attention, quality products, and all the bells and whistles we need (100 night guarantee, they’ll haul away our old mattress). Highly recommended, I’m telling everyone!
Shelley H.
I am very happy with my new mattress and the whole experience. Charles is indeed a sleep guru, who easily answered my many questions and was very patient and knowledgeable throughout.
Mary and Chuck G.
Great experience, especially with Bert's patience and expertise. We will buy again here next time we need a mattress!! Good price too!
Chelsea K
Wonderful customer service! Charles was super helpful throughout this whole process. Also, how cool is it to have a store like this in town? I highly recommend getting your mattress here.
Becky B.
Really great products, helpful and knowledgeable people, especially Charles who is patient and very helpful. Great place to come to get yourself a mattress that will not only give you a great night sleep but also peace of mind on quality and nontoxic components. We came in with terrible back pains back when there were supply delays and the store loaned us toppers to help us while we waited for our custom mattress to come in. When we needed a mattress for our son it was an easy choice to come back to Austin Natural Mattress.
Shane L.
My family visited the store to pick out a new queen size bed. Charles was very helpful and showed us the options, and didn't try to pressure us into buying anything. The store is well organized, and it is easy to compare all the different bed and pillow options. My kids also had a great time, Charles gave them a book to read while we were testing out beds, and also let them play with one of the demo beds that could be re-shaped with a remote, which they loved.
Jon V.
Love this store, especially Charles! Our family bought 5 mattresses from here. My first goal was a quality mattress, but my second goal was to do business with someone I trust and Charles was honest, clear and I felt great about the purchase.
Monica J.
It was a very good experience shopping here. While the mattresses are a little bit more expensive they are very high quality and they are very helpful in finding the type of mattress that is best for you when you are unsure of what you want.
Clara C.
Great and knowledgeable staff! Easy place to shop for the best, natural mattresses.
Maria S.
This place is great! They have a ton of different options and now one hounds you like a salesperson. Very relaxed environment. I’ve come here twice for a pillow and now a mattress. They’re super helpful and kind. I’ll definitely be coming here for my next purchase!
Carlos B.
Super chill, and no pressure! Came in prepped with almost exactly what I was looking for so service was very quick.Waiting for delivery now!
Lily P.
I ordered a memory foam mattress topper that was set to drop ship to my new place and when, many months later, it never arrived I contacted Charles at...
Christine R.
I had such a nice experience! I’ve been looking for a mattress that is sustainable, organic, and doesn’t off gas! Charles was an AMAZING help and helped me pick out the perfect mattress. The experience was relaxed and I felt totally comfortable trying out all of the mattresses…. Several times. I highly recommend to anyone wanting to be cozy at night while also supporting the planet! Thank you so much!
Joseph M.
EXCELLENT Service.
Omar R.
Amazing experience with Dalton. My partner and I came in to try some natural latex mattresses and Dalton answered all the questions we had about latex beds, pillows, and general sleeping habits, all while having a no pressure sales tactic. Will definitely be coming back once we are ready to buy our first natural latex mattress.
V S.
Great experience. Was helpful and not pushy at all, we took several hours deciding which bed. Best selection of natural mattresses. If you are earth...
Geoff N.
Exceptional customer service, and a large selection of comfortable organic mattresses keep us coming back. Every mattress and pillow in our house is from here. Highly recommend.
Kathryn D.
I love the natural materials they use so you are not breathing in all the chemicals that the standard mattresses have.
Johnna T.
I bought an awesome bed from here. The customer service was great; they let me take as long as I wanted to comparison shop (laying on the beds, looking at the beds, asking questions about the composition, and the relative pros and cons of each bed). I was assisted by Dalton, who was great and super knowledgeable. The delivery service was also fantastic--fast, not at all messy, good communication, haul away service and setup provided. I love love love my new bed.The only downfall is how long it took to get here - ordered in June, delivered in August. Global supply chain issues, what can you do? But the bed was worth the wait, for sure.
Geoff M.
I can't say why or what, but Steve at Austin Natural Mattress went way above and beyond for our family. When a store does something so incredibly badass,...
Destin M.
Before accidentally finding this place, the idea of an organic mattress was something that had never crossed my mind. I went in out of curiosity and left with TWO mattresses!! Yes, some of their mattresses are above the average price of a mattress you could get at a more standard mattress store. BUT, there are 100% options available for any budget that are just as comfortable as anything you could get anywhere else.I worked with an employee/owner named Steven. Steven was very respectful of our space, allowing us to browse around at our own pace and get a feel for things. Once we approached him with our questions, he was incredibly informative, patient, and dedicated to getting us what WE NEEDED, not selling us the most expensive thing available.I cannot recommend this place enough. Eco options go SO much further beyond reusable bags and cups and straws. PLEASE shop here! Support a local business while getting home essentials that are eco-friendly.THANK YOU AUSTIN NATURAL MATTRESS!!!!
Carli S.
Steve is great! Suberb costumer service & excellent mattress. Go Local- Go Texas!
Brittany T.
I'm super excited to have a mattress from this store! The store itself is great. I loved seeing the cut-away of a mattress and learning about how the mattresses are constructed. The salesman was super helpful and patient, they got the mattress to us as soon as it came in. He's not real chatty as far as salesmen go and definitely doesn't try to up-sell, which I think a lot of people appreciate. He's well informed about the products they carry. I would recommend an organic mattress to everyone! I'm really glad Austin has this store!
Stephen O.
I spent a lot of time with Dalton and he gave me a lot of information which lead me to making a purchase. I enjoyed my time and learned s lot. I'm sure I made the best choice for my needs.
Carolyn Roosen R.
Excellent service and the best selection of green mattresses in town!
Summer S.
Amazing customer service. I called early and they missed my call but called me right back. Store is tidy and clean. Doltan helped me out and gives out great deals!!!
James G.
Love this place!
Dane T.
My wife and I had a very good experience here. Very knowledgeable and helpful! We went to look at a couple of options and ended up buying everything we needed and couldn’t be happier. I’ve been sleeping like a baby since it was all delivered a couple of days ago. I HIGHLY recommend this store!
Terry L.
Amazing customer service here. I had to cancel an order I made a couple of days ago for a special bed for my daughter with special needs. Steve was so warm-hearted and understanding. He assured me it was no problem and told me if I ever needed anything to give him a call. When I am ready for a bed or mattress, I will definitely be calling on Steve. He is a genuinely nice man with a caring heart!
Ashley D.
This place has the best customer service hands down! Took me awhile to find just the right combination for my mattress/mattress pad purchase but Charles at the Burnet store was super accommodating! Can't say enough good things about them and the products they carry!
Michelle M.
You sell the best mattresses!!! Love my Latex mattress I purchased from your Bee Cave location. James Grantham assisted me with my purchase. Based on my needs he knew which one would work. He spent a lot of time fine tuning the firmness that was best suited for my body. He always has a sunny disposition and you can tell he has a passion for what he does. Thank you James Grantham!!! If you want an organic, chemical free mattress with great customer service go to Austin Natural Mattress and ask for James Grantham!!! 🙂